Third Party Policy

• Contact details e.g. name, email
• Documents uploaded e.g. videos, word processing etc.
• Usage reporting

• Images e.g. profile

• IP Addresses, javascript asset caching, DNS records and WAF and infrastructure configuration

• E-Learning package data

• Application performance data and error messages

• System Error messages
• IP Addresses
• In some cases, error messages might capture personal data such as email address or full name

• Email address and email body

• All customer data, providing the BI Reporting bolt-on has been purchased and enabled or you have Advanced Analytics included in your package

• When customers enable our AI audio and video transcription features, we send media files to AssemblyAI to generate accurate text transcriptions of spoken content.

• When customers enable our AI advanced search and Agents features, we use OpenAI's large language models to analyse customer data, provide intelligent search results, and perform automated reasoning tasks.

• When customers enable our AI advanced search and Agents features, we use Anthropic's large language models to analyse customer data, provide intelligent search results, and perform automated reasoning tasks.

• When customers enable our AI advanced search and Agents features, we use Google's large language models to analyse customer data, provide intelligent search results, and perform automated reasoning tasks.

Service to track & manage tickets, Knowledge base

• Contact details e.g. name, work-email
• Tickets e.g. details of support requests

• Contact details e.g. name, work-email
• User usage data

• User full name, user status (confirmed/deactivated), user role and time stamped activity

Hubspot, Inc

• Key contacts for Prospect's and Customer's (Full name, job role, and work-email) managed by Sales and Customer Success. No user data from platform is processed here. 

Microsoft

• Key contacts for Prospect's and Customer's (Full name, job role, and work-email)
• Emails regarding support tickets raised by users (full name, email address)

Monday.com Inc

• Product feedback submissions, internal and customer facing project management (Full name, job role and work-email). No user data from platform is processed here. 

Slack Technologies, LLC

• Communications between Learn Amp employees. Employees may discuss support tickets which include user data. Some user data which may be processed include full name and email address. 

Google LLC

• Marketing and analytics data, user tracking, IP address and geolocation. Users can opt-out from web analytics changing cookie settings. 

Development partner supporting product development

• No access to data from outside our EU networks, as per GDPR guidelines.  

• Management of Learn Amp company IT. Access to administer company files, email and company devices. 
• Management of VPN and network firewall: Our firewall is designed to monitor network traffic meticulously and scan for malicious content, ensuring the security of all customer data.

• Answers our phone systems

• Security logs from AWS and infrastructure services, API, VPN and active directory. IP addresses are included in these logs.

• Handling Technical Support queries where analysis of customer data is necessary in solving issues. 
• Handling performance issues where analysis of customer data is necessary in solving issues.
• Analysis of feature usage as instructed by the Exporter, where understanding usage is being used to improve understanding and quality of feature development.