Third Party Policy

Sub-Processors, Subsidiaries & Support

List of sub-processors

We may use sub-processors, subsidiaries and support service providers to provide our Service. Listed below are such entities with whom we may share customer data.

Infrastructure sub-processors

We use the third parties listed below to host our customer data and to provide specific functionalities within the Service.

Sub-processor Purpose Data type Personally Identifiable Information Service region
Amazon Web Services Inc Cloud computing provider
  • Contact details e.g. name, email
  • Documents uploaded e.g. videos, word processing etc.
  • Usage reporting
 Yes EU
Cloudinary Uploading service for images including manipulation (e.g. cropping) and storage
  • Images e.g. profile
 Yes EU
Cloudflare DNS Management, Web application firewall and Edge Caching
  • Javascript asset caching
 No US
Rustici  E-Learning package service
  • E-Learning package data
 Yes EU
New Relic Application performance and error monitoring
  • Application performance data and error messages
 No EU
Rollbar Error monitoring
  • System Error messages
 No US
Mailgun Email delivery
  • Email address and email body
 Yes EU

Other sub-processors

We use the third parties listed below to provide specific functionalities within the Service.

Sub-processor Purpose Data type Personally Identifiable Information Service region
Atlassian

Service to track and manage tickets

Knowledge base
  • Contact details e.g. name, email
  • Tickets e.g. details of support requests
 Yes EU
Pendo Product analytics platform
  • Contact details e.g. name, email
  • Usage data
 Yes EU
Totango Active User Statistics
  • User name, user status (confirmed/deactivated), user role and time stamped activity
 Yes EU

 

Sub-contractors

We use the third parties listed below to provide contracted resource

Sub-processor Purpose Data type Personally Identifiable Information Service region
Exlabs

Development partner supporting product development
  • Time limited access to various personally identifiable information e.g. name, email when supporting technical support issues
 Yes EU
Fitzrovia IT IT Managed Service Provider
  • SIEM Monitoring and management of Learn Amp company IT.
 Yes UK
Monneypenny Call answering service
  • Answers our phone systems
 Yes UK
         

 

Content Delivery Networks (CDN)

We may use the CDN listed below for security purposes, and to optimize content delivery. CDNs are commonly used systems of distributed services that deliver content based on the geographic location of the user accessing the content and the origin of the content provider.

CDN
Cloudfront
Cloudflare

 



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